Screwed by IKEA
IKEA sucks, IKEA sucks, IKEA sucks.
My new Fusion table and chair set is missing a screw. I though, no big deal, I'll just call and they'll send me a new one. After all, it's just a screw, not an entire piece of furniture.
Problem is that IKEA won't do anything unless I have the original customer receipt. I paid by credit card, but they can't do a credit-card lookup. They told me over the phone that if I drove all the effing way to Frisco I could maybe get a replacement ordered, but they wouldn't bet on it.
So I hung up and dug through my purse, and actually found the receipt, and called back. They took my information, and said they would have a case worker call me back.
What the fuck!!!??? I have to have a callback on a screw??
I don't give out my phone number, and when I told the representative she said she couldn't help me without a phone number. I reluctantly asked what their privacy policy is, but the representative couldn't even answer the question.
If this circus continues I'll call the credit card company and stop payment. I think *that* gesture can serve as a sales receipt, don't you agree?
I like IKEA's products and prices, but I'm never buying another thing from IKEA. Too much fucking hassle for a freaking five-cent screw.
2 Comments:
Ohmygod... is there like a shortage of screws all of a sudden on the planet?
It's not like that's a big hot ticket item for thieves around the holidays... As if criminals are sitting around saying, "Hey, dude! We got that store last week for a few grand but you know what would be REALLY cool??!!"
Give me a break. Email me you address and the size screw you need. I'll send you one myself! :D
Problem is that it has an unusual head, and is matte black, and is a decorative detail on the furniture. I tried matching it at Home Depot without any luck. If it didn't show up I'd just grab a generic screw, but this time apperance matters.
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